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AI Adoption & Culture

How AI tools are actually being used day to day, and how much visibility leadership has into it.

Question 1

How would you describe day-to-day AI tool usage at your firm?

A few people use ChatGPT or similar on their own; nobody else knows what they're doing with it.Specific teams or departments have adopted AI tools and share tips informally.Most staff have access to AI tools connected to firm files/Outlook/Teams.AI use is documented and tied to specific approved use cases per role.AI is embedded in daily workflows through a single firm-owned platform that all staff use by default.

Question 2

Does leadership have visibility into what AI tools are actually being used across the firm?

No idea what employees are using.Aware of some tools but no inventory.IT maintains a list of approved tools.Formal AI tool inventory, reviewed periodically by compliance.Single governed platform — the inventory is the platform itself.

Question 3

How are new AI use cases approved or adopted?

Employees just start using whatever they find.Team leads informally bless tools.IT approves tool purchases.A documented intake/review process exists.New use cases route through a single governed platform's approval process.

Question 4

Do advisors/staff share prompts or AI workflows with each other?

No.Informally, via chat/Slack/Teams.Some shared documents or templates exist.A maintained internal prompt/playbook library exists.Reusable AI workflows are versioned and centrally available to all staff.

Question 5

How would you rate staff confidence using AI for client-related work?

Most avoid it for client work — worried about errors or compliance.A few power users use it for client work; most don't.Most staff use it for drafting but manually double-check everything.Staff trust AI output within approved use cases because of review safeguards.AI-assisted output is standard practice with built-in disclaimers/review steps.

Question 6

Has the firm experienced, or seriously worried about, an AI-related incident (wrong data in a client communication, leaked information, etc.)?

Never really thought about it.Worried about it, but no policy exists.Aware of the risk; relies on staff judgment.A formal incident response process exists for AI-related issues.Continuous audit logging makes any incident detectable and traceable by design.

An assessment by Dakona

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